Often when a customer writes a letter to a company's owner it's to lodge a complaint. However I'm writing to compliment each of your staff members I've dealt with!
I contacted Energy Kinetics and requested contact info for 3 or 4 of their Premier dealers in my area. I always comparison shop when purchasing expensive items. I first spoke with Michelle, who's been professional and pleasant every time I've spoken with her. She's very good at setting customer expectations, and at follow-up ("Bobby is not in the office. But I'll make sure he gets your message, and calls you back.")
Bob Kerker was the only salesman from the 4 EK dealers to propose a system that did not require an extra $2500 for a stainless steel chimney liner!! (The Resolute 90+)
Scott, Shon, and Jared installed the system, and Wess and Jason have been out to handle issues. They called & kept me informed when they intended to be there, if they were running late or needed to reschedule. The work was done in a very professional workman-like manner, they treated our house with respect, and cleaned up after themselves.
Our last oil boiler system was linked with our heat-pump system. The EK system couldn't easily be linked, and they did verify that the heat-pump system was left fully operative after the changes made.
Each person I've dealt with from your company has left an extremely good impression of your company with me, and I have been letting friends and associates know this.
After discussing with Scott several options, we decided to go with the System 2000. We set a date of May 19th for installation of the new boiler. Your office informed me that technicians would be at my house at 8am that day. Sure enough at just about 8am the bell rang and it was Dan Pantano who was the first to show up. Dan was at my house on a service call several months ago when I first met him.
Dan started work promptly and answered all my questions. He was very helpful and knowledgeable about the new system. Before you knew it, the old boiler was on the way out the door! Dan and the other three individuals brought to do the work were courteous and very professional. It was very obvious to me that Dan was extremely skilled and experienced. I was very pleased to see that the bulk of the installation was completed on the first day.
Dan informed me that he would be back the next morning to complete the balance of the installation that could not be done the first day. Promptly around 8am Dan started to work on the remainder of the installation. He displayed quality workmanship and professionalism.
I would recommend Star Petroleum Company and Dan Pantano and his crew to anyone who is considering a new heating system in their home.