Hear What Our Happy Star Petroleum Customers Have to Say

Reviews of Star Petroleum in Southeastern MA:

“After a very long day at work, my husband and I found that our furnace had stopped working at some point during the day. Exactly two hours passed between calling the company off hours and the technician telling us he was all done fixing the issue. I have always had wonderful service from this company, and highly recommend them for any heat/AC/oil delivery needs.” – Kathryn P.

“We have an annual contract with Star and they are always timely and professional with oil refills.  We recently had an emergency and they responded to our call at midnight by sending out a service tech and stayed until 2 AM to get the job done for a reasonable price.  Highly recommend!” – Sharon M.

“My A/C was not cooling to temperature set on thermostat this past week. A call to service & they were here that afternoon. I was shocked they were able to come out that same day. Amazing! Great service.” – Paula M.

“Always there when you need them. Been with them for many years now.” – Mike M.

“Great service! Had some water dripping from a pipe connected to the boiler, called Star Petroleum and they were at my place within a half hour and solved it.” – Dave T.

“No heat on a Sunday…one phone call and they were here in one hour!!! Who says that you can’t get good service anymore.” – John N.

I want to let you know, our baby was 7 weeks old at the time that the call was made and I can’t say enough about how great the service person was. We called late and he was at our house within 20 minutes and stayed until 11:00 p.m. to fix it. We were so grateful.
– M. Walsh, Mansfield, MA

Just got an oil delivery today and calculated my first year’s oil use. It was about 1450 gallons, which of course, includes the domestic hot water. The people we purchased our home from used about 1750 gallons per year and ran hot water on electricity at least 6 months of the year. That electric hot water heater cost about $90 per month. So, between the oil and electricity savings, the new Energy Kinetics system we have installed saves us well over $1,000 per year. That’s about 10% of the system’s cost, which is a terrific savings. What other home improvement pays for itself with an immediate payback plus provides the luxury and security of a brand new heating system? So, thank you!
Our dual ductless heat pumps did a very good job this summer. Even though the summer was unbelievably hot, the house was easily kept cool. To be fair, you will recall we only have 4 interior units. That’s not enough to really cool off every one of the 11 rooms in this 250-year-old house (but it did eradicate the humidity in the entire house). However, the main rooms and the bedrooms we used were very comfortable. I consider the house to have “hybrid central air,” because the dual ductless units can keep most of the house very comfortable. Based on what I wanted, the installation is a complete success. In addition to that, we had the ductless heat pumps warm up our family room and our sun room a few times this fall, while we let our heating system remain in its summer state.
Here’s the real “kicker” with the ductless system. According to Eversource, my 250-year-old house did better than the “top 20%” most efficient houses in our area from June 24 to September 22! In fact, we used at least 21% less electricity than these top 20% most efficient homes on average! According to their records, we used 2,211 kwh for the two months ending September 22, while the top 20% averaged 2,789 and the average for the entire 100 homes was 4,710. I think most houses of this size are air conditioned and now we are also (but at half the energy cost)!
– Tom, Medfield, MA

Often when a customer writes a letter to a company’s owner it’s to lodge a complaint. However I’m writing to compliment each of your staff members I’ve dealt with!

I contacted Energy Kinetics and requested contact info for 3 or 4 of their Premier dealers in my area. I always comparison shop when purchasing expensive items. I first spoke with Michelle, who’s been professional and pleasant every time I’ve spoken with her. She’s very good at setting customer expectations, and at follow-up (“Bobby is not in the office. But I’ll make sure he gets your message, and calls you back.”)
Bob Kerker was the only salesman from the 4 EK dealers to propose a system that did not require an extra $2500 for a stainless steel chimney liner!! (The Resolute 90+)
Scott, Shon, and Jared installed the system, and Wess and Jason have been out to handle issues. They called & kept me informed when they intended to be there, if they were running late or needed to reschedule. The work was done in a very professional workman-like manner, they treated our house with respect, and cleaned up after themselves.
Our last oil boiler system was linked with our heat-pump system. The EK system couldn’t easily be linked, and they did verify that the heat-pump system was left fully operative after the changes made.
Each person I’ve dealt with from your company has left an extremely good impression of your company with me, and I have been letting friends and associates know this.
– Joe Ipacs, Franklin, MA

I have been your customer for my oil delivery since 2013. This year my wife and I decided that our Burnham Boiler should be replaced since it was 23 years old and starting to give us some trouble.
After discussing with Scott several options, we decided to go with the System 2000. We set a date of May 19th for installation of the new boiler. Your office informed me that technicians would be at my house at 8am that day. Sure enough at just about 8am the bell rang and it was Dan Pantano who was the first to show up. Dan was at my house on a service call several months ago when I first met him.
Dan started work promptly and answered all my questions. He was very helpful and knowledgeable about the new system. Before you knew it, the old boiler was on the way out the door! Dan and the other three individuals brought to do the work were courteous and very professional. It was very obvious to me that Dan was extremely skilled and experienced. I was very pleased to see that the bulk of the installation was completed on the first day.
Dan informed me that he would be back the next morning to complete the balance of the installation that could not be done the first day. Promptly around 8am Dan started to work on the remainder of the installation. He displayed quality workmanship and professionalism.
I would recommend Star Petroleum Company and Dan Pantano and his crew to anyone who is considering a new heating system in their home.
– Karl W., Milford, MA

Replaced air conditioning condenser
It went fine. They diagnosed the problem. We arranged a date. They came and fixed it.
– Albert L., Mansfield, MA

Thank you very much for taking the time and listen to your customers.  You made my day and re-affirmed my faith in human beings!! Thank you for sending Danny.  He certainly is the best! I look forward to another 20 years with Star.
Thanks Again!
– Laura H., Franklin, MA

Furnish and installed new ductless heat pump for our new break room
Bob came by, accessed project, gathered info and came back with price. I accepted and he moved forward in a very professional manner till job was completed.
– Paul R., Norwood, MA

Installed indirect water heater
Star arrived on time and worked continuously for about 5 hours until done. When completed, they explained everything to me.
– Ross M, Bellingham, MA

A new gas furnace was installed
The entire process from the first visit to the completed installation was handled very professionally, honestly, quickly and contentiously. I highly recommend Star Petroleum.
– J. Pollack, Sharon, MA

Installed new furnace
Professional, cleaned, stayed in estimate.
– Christine M., Plainville, MA

Installed Energy Kinetics System 2000 Boiler EK-l. Installed 40 gallon indirect water heater. Removed old boiler and water heater, re-plumbed all heating lines and bizone heat to all floors.
I have used Star Petroleum for over 23 years. Got quote and days for installation. They were on time and very clean when doing demo. Tech was always showing me what was being done and how it would save me money this season.
– Salvatore A., Norfolk, MA

Installation of new furnace
Star arrived on time and worked continuously for about 5 hours until done. When completed, they explained everything to me.

– Jim R., Mansfield, MA

Installation of gas fired warm air furnace with carrier evaporator coil
Very well. Work done in one day to satisfaction.
– Joan C., Foxboro, MA

Installed new oil burner and hot water tank
Everyone from the company was incredibly friendly, prompt and knowledgeable. This was my first experience with an oil company and I will call them again. Did my install on Saturday morning so we did not have to stay elsewhere as we were without hot water.
– Suzanne S., Foxboro, MA

Installed new boiler and water tank – System 2000
Star kept our system running as long as possible. When it finally died, they had our new system ready in less than 12 Hrs. They worked with us and got us up and running asap.
– Yuonne P., Franklkin, MA

Installed central air conditioning
Very well – considerate workers, very efficient – neat – left a clean work area.
– Carol S., Walpole, MA

I had a broken furnace replaced
They were very punctual and worked throughout the hours to get it replaced. They went above and beyond by helping with having it financed.
– Lisa L., Foxboro, MA

Your Local Fuel & HVAC Experts

Founded nearly 90 years ago, Star Petroleum has been providing our Southeastern Massachusetts community with quality energy products and prompt, responsive service. Our top priority is ensuring that your family is safe and warm all year long, and that our customers have the energy needed to power their homes and businesses. Trust Star Petroleum as your local propane supplier and take advantage of our competitive heating oil and propane fuel rates, consistent delivery, expert HVAC services, professional installations and friendly customer support.